Terms of Service
By purchasing from our store you agree that you have read, understood and will bound by all these terms entirely and without exception.
- You must be aged 18 or over to make purchases from our store and to use this site.
- We have the right to refuse service to anyone for any reason at any time.
- Whilst all care is taken to provide accurate information on this site, we are not responsible or liable for any information which may not be accurate, complete or up to date.
- Prices for our products are subject to change without prior notice
- Any personalised products made to your specifications are non-refundable.
- Whilst all steps are taken by us to ensure a smooth and secure service, we do not make any guarantees, assurances or otherwise that your use of our service will be uninterrupted, secure or error-free.
- If you need to cancel an order you must do so within 15 minutes of the order and this must be given in writing by email to email@example.com
- Product colours might be different to actual images shown on our website.
- After choosing your selection, click on “View Basket” then “Checkout” and you will be asked for a few details that we need in order to fulfil your order. You are responsible for providing accurate information and details including any special requests.
- We accept Visa, Visa-Debit/Maestro/Electron, MasterCard & PayPal. Payment is taken at the time of ordering, if we are unable to complete your order a refund will be given.
Working days (Monday to Friday only)
3 to 5
1 to 3
Next Working Day
- Orders have a cut off time of 1pm any orders after 1pm will be posted the following day.
- Deliveries are not guaranteed and can take longer for reasons outside of our control. No refunds or compensation will be given by us for late or no late delivery and any liability will be against the delivery service provider.
- If an incorrect name / address has been given by you, we are not liable or responsible for any loss or otherwise of the product.
- If there are special delivery notes we must know immediately and please state this on checkout so we can provide the information to the delivery service provider.
- If the delivery service provider cannot deliver the package for whatever reason including no answer or bad access the package(s) may be left in a safe place or be returned by the delivery service provider to our business address. We will charge to send the items out again in accordance with the table in Clause 2 above.
- If delivery is refused and returned to our business address you will still be charged for delivery and liable to further delivery charges if so requested.
- Our return policy is exactly 14 days including weekends. If 14 days or more have elapsed since your purchase we will not provide you with an exchange or refund.
- We use safe and secure packaging and to comply with our Returns Policy you must ensure that:
- The goods must be unused, not tampered or otherwise and in the exactly same condition when dispatched.
- The goods must be returned in the original packaging.
- You will be responsible for returning and paying for all postage costs and you must return to us when an authorisation number is given with an address to send the products back to.
- If you are claiming that the goods arrived in a damaged or faulty condition the original packaging must be kept and sent back with the product by way of proof.
- Any products come back damaged due to poor packaging a refund will not be given.
- General Conditions
- You are responsible for complying with all laws including any local authority and by-laws after buying our products. We are not responsible for injury, damage or loss sustained in resale, use or misuse of any product.
- Prices and availability subject to change at any time and we may substitute similar product.
- Our terms and conditions are made in accordance with English law only and no other jurisdiction or laws shall apply.
TMTR GROUP LTD
Pera Business Park, Nottingham Road, Melton Mowbray, Leicestershire, LE13 0PB
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