Return Policy

 

Returns Policy
SUPPLIED DIRECT LTD
Company Number: 10753402
Registered Office: Suite 310e East Wing, Sterling House, Langston Road, Loughton, England, IG10 3TS
Website: www.supplieddirect.co.uk
Email: sales@supplieddirect.co.uk

1. Return Period

You have 14 calendar days from the date of delivery (including weekends) to request a return. If 14 days have passed, we regret that we are unable to offer a refund or exchange under any circumstances.

2. Restocking Fee & Return Costs

  • All returned items are subject to a 25% restocking fee.

  • The customer is responsible for all return shipping costs.

  • No collection service is provided – items must be returned to the address given after authorisation.

3. Return Eligibility

To be eligible for a return, all of the following conditions must be met:

a) Condition: Items must be unopened, unused, untampered, and returned in the exact condition as dispatched.
b) Packaging: Items must be returned in their original packaging, fully sealed and undamaged.

Returns that do not meet these conditions will not be accepted.

4. Returns Process

  • You must email us at sales@supplieddirect.co.uk to request a return authorisation number and return address.

  • Do not return products without prior authorisation, as these may be refused and returned to sender.

  • Once approved, you will be given instructions on where to send the goods.

5. Damaged or Faulty Goods

If you believe your order arrived damaged or faulty:

  • Report the issue immediately upon receipt.

  • Ask the delivery driver to note the damage at the time of delivery.

  • Retain and return the original packaging as proof – this is required for inspection and to raise claims with the courier.

Without the original packaging, we are unable to process claims or offer refunds.

6. Packaging Responsibility

All returned products must be securely packaged to avoid damage in transit. If any product is returned damaged due to poor packaging, a refund will not be issued.

If you have any questions regarding returns or need assistance, please contact our support team at sales@supplieddirect.co.uk.